Customer Testimonials
Very efficient and professional, thoroughly explaining the recall process and why the need. Offered water, temp was in 90s.
Great team, and willing to work with the customer to find the right vehicle at a fair price.
Best Dealership in the tri sate area by far! Service is top of all I seen
This is a very nice, thorough, and dedicated dealership. The well rounded staff and management are truly go out of their way to help you through the purchasing process. Then take care of all your service needs.
Service was fantastic while in the store. Two weeks later when service lights came on the courtesy ended. I am left with an $1100.00 bill for work that my sales agent said had been repaired. The follow up calls no longer happen. The right relationship is everything— Flow Subaru is my new 💝.
Dealership was clean, personnel nice. Coffee maker was out of order, and front person wasn’t concerned about it.
Excellent service, fast, safe and effective. They cover your needs. If you don't need to change something, they don't. they think about you and your pocket.
Excellent i love this dealership it is an amazing experience place i love traveling here
Lance was amazing, he made the whole process easy and found exactly the car we needed. I highly recommend Kia dealership.
I appreciate the fast service and the customer courtesy. I would recommend this service department to all Kia owners. Thanks for everything.
Overall, very good service and positive experience with the replacement of my engine. Emily handled communication throughout the process and was excellent in keeping me updated.
I removed a star because our experience when returning to ask about a possible repair issue was unexpectedly tense and unpleasant. The staff became immediately defensive — “not my problem,” “I’ll get the manager” — instead of responding in a helpful, professional way.
We weren’t upset; we were simply asking whether something might have gone wrong. A calm, problem‑solving approach would have resolved the situation quickly. Instead, their reaction created unnecessary friction, and ... Read More DealerRater - Jul 6, 2026
Great, friendly
Chekeria made the process simple and easy. We look forward to working with her again.
Service customer service is always extraordinary. Always recommend to others. I like how they check car for any problems first and recommend what needs to be done.
Ive been dealing with this dealership for about 7 years now and ive always been satisfied
Parts department Manager Mike McClain was super helpful in making sure he found the correct part needed to repair my AC
I took my vehicle in to trouble shoot the fuel door not working. I also asked; while they were going to service the car, if they could replace a headlamp bulb, unless it was going to cost a fortune. When they called to inform me of the problem with the fuel door, they told me there were three lights not working. They said the cost of replacing the fuel door actuator was going to be $350 dollars. I told them to hold off on the actuator but replace the bulbs. When I got off the phone I researched the actuator and ... Read More DealerRater - Jul 1, 2026
Very clean! Positive atmosphere! The employees were very inviting and super friendly. It was my first visit and I will definitely return to do business with them.
I went to Burlington Kia looking for a car. The sweetest n most friendly sales lady helped me. Her name is Evelyn. She went above and beyond to help me and got me in the car I wanted that same day! She was such an angel. We laughed like we were old friends it was a great experience! So if you’re in need of a good vehicle go see Evelyn at Burlington Kia!!
Good service ???? I would recommend Burlington Kia to anyone Great and fast service Good
The lady greeting me was so kind and sweet!! She made me feel like a VIP! I appreciated that!!! The service was about an hour and a half, but the lounge area was nice and no problems! The whole experience was positive so I give it an A+!
Great experience Evelyn was very helpful she took the time to guide us in the best direction. 100% recommend
This is a very easy dealership to work with, extremely polite and knowledgeable. Highly recommend this dealership.
I had an exceptional customer service experience with sales consultant Abdullah Salem, Sales Manager Eric Williamson as well as the Finance manager. They were honest and transparent and the best experience in buying my new Kia.
Excellent work and outstanding customer service.
Jacqui and Emily are great to work with, and the service techs are top-notch. Great service, fair pricing, prompt timing, and a can-do spirit. Works for me.
Great service department. In and out quickly. Emily is fantastic, always handles any of our service great.!
I appreciate how friendly and efficient this service center is whenever I have to stop in. I also appreciate that I'm allowed to attend to my own business when I wait for services to be completed. Neither the service people nor sales people push me to have extra work done or to get in a new car. In this specific economy, I appreciate this most of all.
We had a great experience with Christian at Burlington Kia! He was friendly and knowledgeable and helped us find the exact car we wanted! The price was reasonable, and the service was great!
Very Good Communications was great and they were done in a reasonable timeframe. Thank you
Chekeria was a helpful salesperson and gave us her full attention, and was efficient and knowledgeable about everything. I will definitely come back to buy another car from her!
Good service WILL be returning for next service. I was made aware that the Durham Kia sold me a new car with a patched tire. Not happy at all about that.
We had a great experience at Burlington Kia! They found the exact car we wanted at another dealership and had it ready for us the next day. The price was better than other dealerships we had visited, and our salesman, Christian was great to deal with. We also really had a great experience with Lisa in finance. The whole process was easy, and we got exactly what we wanted for a reasonable price.
Quick and efficient service on my EV6, very professional and courteous. Completed faster than expected
I don't think it's right to know you have a fuel pump problem between 2016 and 2019 model and you don't do a recall but you put a 5-year warranty on it and then you have mileage to it that is wrong it cost me $1,100 and I will never buy another Kia ever since I bought since 2000 never had I had a fuel pump to fail even at $245,000 Mi on my 2008 Kia Optima this is wrong to your customer this is the worst car that I have ever bought from Kia the craftsmanship has gone downhill look at all ... Read More DealerRater - Jun 17, 2026
Great service and I will recommend Kia in Burlington to friend and family in the future.
I recently traveled from out of state to purchase my new 2027 Kia Telluride from Burlington Kia, and the experience was absolutely worth the trip.
A special thank you to Cherkiera Hankins for providing exceptional customer service throughout the entire process. She was friendly, knowledgeable, responsive, and made sure every detail was taken care of before I arrived. Buying a vehicle from another state can be stressful, but she and Eric made it easy and seamless. They even came in on their day off on a Sunday to accommodate me and my husband. Due to our work schedules Sundays is our ... Read More Google - Jun 15, 2026
Great customer service! The lady at the service desk was sooo very nice and helpful!
Awesome customer service and quality service. The service appointment was quicker than expected and I was totally satisfied.
Was very pleased with my interaction with everyone at the dealership, especially my salesman Howard Tucker. He made the transition from my old car to new one easy, thanks again everyone...
Very professional,clean and friendly dealership. Wouldn't go anywhere else to have my car serviced.
Easy to get the appointment and the service was very quick. Everyone was very professional.
Emily is the bomb! Service was great as usual I loved getting the video of wat was checked out
I brought my 2022 Kia Sorento in for a scheduled maintenance and to diagnose engine misfires and a check engine light. The car was in works soon after arrival, the scheduled maintenance completed quickly, and the source of the check engine light determined. I was informed that the problem was covered under the existing warranty and it was repaired. While test driving the car, mechanics identified a rattling sound that I have been listening to since I purchased the car used from CarMax. They identified the source of the noise, even though I did not mention the noise when I brought ... Read More DealerRater - Jun 5, 2026
On time and out quicker than i thought. I will have to back for a computer upgrade as there's was down.
Emily Lopez was great! She kept me informed the whole way through and was very friendly. Highly recommend working with her!
Everything went smoothly. Everyone was polite and I was happy with the service. All good
Very polite and professional service. Always perform service on time and keep me updated on status
They were kind, courteous, hospitable, and professional. They were knowledgeable of their craft. I'm never disappointed when I go there
Jackie is amazing. She personally spoke with me daily to keep me updated on the progress.
Very nice, update with vehicle is amazing, and quick turn around with repairs once diagnosing
Prompt communication and good service Great shop.hours and good location Vehicle is always ready when promised
The service team at Burlington Kia always go above and beyond to be helpful and friendly to their customers. They are quick to get me in and out without having to wait long endless hours for work to be done and they are the reason our family continues to rely on Kia’s when we look at purchasing new vehicles.
My experience at Burlington KIA was phenomenal! Lance ensured that my interests, concerns, and questions (I had several 😊) were handled with professionalism and care. He listens attentively; he’s not pushy; he works hard to leave his customers satisfied. Lance’s collaboration with the finance manager and other staff ensured that I got what I wanted while enjoying a pleasant experience. I’m glad to rejoin the Kia family, and I’m very happy with the Kia Sportage EX.
This is our first KIA and we did a lot of research before going to this dealer. We selected this dealer because their price was good and they got positive reviews. We had an overall excellent buying expreience! Lance Balley was very professional and was able to answer every question we had and there were a lot. We would buy another car here again in the future.
Chekeria has been very to work with and makes the process smooth each time we add another company vehicle.
I have been buying from Burlington Kia for the last 7 years, everyone is so eager to tend to our needs!
My 2019 Kia Soul had been in a cycle of repair and I knew I needed a new car sooner rather than later. I came into Burlington Kia with the possible intention of getting a new car. I had gotten my Soul from there so I knew I could rely on Kia for good service. I worked with Donovan to help me get the car for my needs at a price that was good for me. I am now driving a 2026 Seltos.
Lance Bailey was very professional knowledgeable. Would purchase another vehicle from here. Great place all around
The service was very professional and they keep informed as to the status of my vehicle.
Jackie was amazing to work with, very friendly and courteous. She kept me posted on my vehicle service.
Mark English was my salesman for the 2026 Kia Sorento I just purchased. What a wonderful salesman!! He went above and beyond with his Great Customer Service! Will definitely be coming back to purchase my next Kia from Burlington Kia from Mark!
Very responsible. They make sure all questions are answered.. i bought from this dealership because i was not happy with the one closer to home I continue to use them because I like their service departme6.
This is our 4th Kia; 2nd one from this location. It’s always a pleasure doing business here because they work to get you the best deal they can put together for you. Mark English in sales and Kevin Moore in finance made this most recent sale as painless and seamless as possible.
I’m always happy to be taken care of. It’s always a fairly quick process and the lounge area is comfortable.
No hassle. No pressure purchase. Everyone was helpful and made it all a great experience!
The staff were awesome and were finished with my car in no time! Thank you for always taking good care of my car!
Excellent job with communication. They call and follow up with texts and emails. Always attentive to my service needs
It’s always a pleasure to have my car serviced at KIA Burlington. Not to be confused with KIA Greensboro. I’m always satisfied and they are really polite and courteous
Always fantastic service they don’t try to oversell and are so nice. Highly recommend
I was kept up to date on my vehicle's progress. An unexpected problem arose before I got to the dealership & it was handled very well by the personnel.
The staff was wonderful, helpful and very nice. My sales agent Chekeria worked with me over the phone to put the deal together. She was so kind and very responsive. And then when I got to the dealership she was very knowledgeable about the car and just a great guiding presence.
Great customer service and Emily was very professional. I had great auto service as well. Also, I was provided by Burlington Kia an Uber to and from so my day was not interrupted.
Professional and friendly. Very thorough and took great care of my car. Very very good!
Chekeria was product knowledgeable, friendly and very pleasant to work with. She made the purchase of our new Sorento enjoyable rather than tedious.
I take my Telluride here even though it is further than our local dealer because our pre-owned vehicle has always been serviced there. Their service staff is great. Always willing to go above and beyond and super friendly.
Rashaud Howell was excellent. This was the earliest car buying experience I ever had. I would recommend Rashaud Howell and this dealership to my friends T. Jordan
I had a very good experience in my car buying journey. All the sales personnel I encountered were friendly and informative. I was shown a few versions of the model I wanted and test drove the one I liked the most. The specs were explained very well by Rashaud.
The staff were really great to work with, everyone at the dealership was kind and very attentive
I was shopping for my child's first car, which was already turning out to be a nightmare with the market being what it is right now. Then I came across a vehicle that fit the criteria. I lucked up got a young lady by the name of Cherkira who was super professional. She flexed in every angle to make the deal affordable. The whole team was super cordial to the fam. Great job ladies and gents. I left a 4 star , because there's always room for improvement. It also gives the company a target and goals to shoot for. ... Read More Google - Apr 30, 2026
I was able to bring car in within the same week. Provided courtesy Uber services along with great customer service. Thank you 😊
Burlington Kia provided a smooth, professional, and friendly buying experience. The staff was helpful and made everything easy.
Wonderful! They have great customer service skills. Very knowledgeable about my car. I am pleased with services.
Always love the service we get when we come to Burlington Kia. Great customer service. I would definitely recommend to others.
Burlington Kia is worth the 1-hour drive for me. The staff and service is excellent. I just bought my 2nd Kia from them. Chekeria was very knowledgeable and helpful. She even set the door locks for my personal safety. The little things mean a lot.
We were treated kindly and fairly by all the staff at Burlington Kia and we will tell our friends and family about our experience there
Burlington KIA is always very thorough and prompt. The service staff is always helpful and polite.
Excellent communication. Quick. Easy. Checked for recalls and took care of everything on the same visit.
Easy to get an appointment. Very informative on services needed. Wait time is minimal. I have been coming to Burlington Kia for all my car needs since 2020.
Rashaud was really great to work with. He was kind and he answered my million questions. Lisa & Gary were amazing to work with as well! Some of the best I’ve worked in my lifetime!
If you're looking for a knowledgeable, easy-going, no-pressure salesperson, than Chekeria is the person for you. She assisted me in the test drive, walk-through, and finance discussion for a new car. She worked with me as a first-time-buyer to try to give me the best chance at a low-interest loan. I am grateful for her assistance in that process and recommend her to anyone interested in a vehicle at Burlington Kia of North Carolina.
Chekeria Hankins was very kind and helpful making sure I got the best vehicle that was still in my budget. The whole team at Burlington KIA GAVE ME A GREAT EXPERIENCE and didn't push me into anything
This was honestly one of the best experiences I’ve ever had at a dealership. I worked with Chekeria and Gary, and they were both outstanding. Chekeria is someone you absolutely need to ask for, she made me feel welcome from the moment I stepped on the lot. She answered every question thoroughly, never hesitated to help, and made the entire process smooth and stress-free. Both she and Gary created a great environment and made sure I was taken care of from start to finish. I highly recommend working with them if you want a car.
Chekeria helped me tramedously! I recommend anyone who needs a vehicle to call & set an appointment w them! I appreciate everything they have to offer!
I had a really great experience. My car came out looking great. They listened to my concerns and explained the process.
Every time I go to the dealer, I am treated with respect. They are very knowledgeable and professional with what the do.
